If you or one of your account users lost a device or otherwise cannot authenticate to Blumira using previously configured MFA options, you have the following options:
- Self-manage your MFA by choosing an alternative authentication method from the list of options, such as enrolling a security key instead of using the Auth0 Guardian app. You can then log in to the app and either reset all of your MFA options or proceed with using the newly enrolled authentication factor.
- Reset MFA for other users if you are an Administrator of the account. You can reset a user's two-factor authenticators in the app by following the steps below.
Note: To practice strong security standards, we recommend that Administrators reset MFA for their Blumira account users instead of requesting a reset from Blumira Support.
To reset MFA for a Blumira user:
- In the app, navigate to Settings > Users.
- Click the row with the user's name.
- Click Reset Two-Factor Authenticators.
All of your account administrators receive an informational email notifying them that the user's MFA has been reset. The user receives an email inviting them to enroll in multifactor authentication and is prompted to choose an authentication method when they go to the app.